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How to Submit a Standards Complaint

The ISOA Enforcement Mechanism allows any person or organization to lodge a complaint against an ISOA member company or organization for violations of the ISOA Code of Conduct. All complaints must be presented in writing, and are not accepted verbally. Your complaint will be directed to the Chief Liaison Officer of the Standards Committee, who is an employee of ISOA and is not affiliated with any company.


General Guidelines

  • The ISOA Standards Committee may only consider complaints against companies that are currently members of ISOA. For a full list of member companies, please visit here.
  • The ISOA Standards Committee may only consider complaints based on alleged violations of the ISOA Code of Conduct. For the full text of the Code of Conduct, please visit here.
  • The ISOA Standards Committee complaint system is governed by the ISOA Enforcement Mechanism. For the full text of the Enforcement Mechanism, please visit here.

Anonymous Complaints

If you are lodging a complaint as an individual, and are not affiliated with a company, you may request that your identity be withheld from the Committee. However, for verification purposes you must identify yourself to the Chief Liaison Officer in your complaint. Be assured that the ISOA Enforcement Mechanism guarantees that your information will be kept confidential at all times.

If you are lodging a complaint as a company or other organization, you may also request that your identity be withheld from the Committee. However, for verification purposes you must identify yourself to the Chief Liaison Officer in your complaint. Please note that companies and organizations do not enjoy the same confidentiality privileges as individual complainants, and that if your complaint is forwarded to the Full Committee, you may be requested to reveal the identity of your company or organization (however, not the identity of the actual person submitting the complaint) to the Standards Committee.

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